The sales terms and conditions apply to all the sales concluded via the Internet site www.noreveaustralia.com and in an exclusive manner with the current and future trade relationships existing between the Company and its customers.
• Prices
The selling prices of products commercialized on the Internet site www.noreveaustralia.com include taxes (Australian GST) and are guaranteed except if the Australian rate of GST varies. Any variation of this rate could cause immediate changes in our selling prices.
An invoice will be sent to you indicating the amount of the GST. This gives companies the possibility to claim it back.
This invoice should be kept as a guarantee.
• Payment
We accept Visa and Mastercard, Bank Transfer (Australian Customers only) and personal cheque (Australian Customers)
• GST and Taxes
Delivery within metropolitan Australia
Articles ordered are liable for the Australian GST as well as the transport costs.
Delivery Overseas
Any order impling an overseas delivery is exempted of metropolitan GST. This exemption concerns the selling price of products and the shipping costs.
The invoice will be elaborated without GST.
In exchange, at the arrival of the order, the buyer will have to clear customs and settle rights and taxes for the entry of the products into the territory.
• Returns - In Stock Products
You will be automatically advised of your order’s status, in less than 24 hours (on working days). Black products are considered as 'In Stock Products' and products in other colors as 'On Demand Products' (refer to conditions below). For your information, we have many colors, other than black, in stock but in limited quantities.
For returns of any In Stock product, within 7 days following delivery, Noreve guarantees you your money back. This is valid for orders placed via www.noreveaustralia.com and upon presentation of the invoice. In order to be refunded, the product must be returned to us in its original packaging and in perfect conditions (no scrapes or scratches, traces of use...). Refund will take place once we have received and verified the product.
If the packaging were not to be included, a 15% commission will be charged. In order to make the return easier, we invite you to advise our after- sales service by e-mail: 'info < at > noreveaustralia.com' to receive a return number, and all the instructions on how to return the product in order to simplify the process of refund or exchange.
The expenses of re-shipping the product are the client’s responsibility. The cost of reshipping an order (unclaimed package, wrong information given, etc.) is of $8.95 (shipping and handling) + the shipping cost itself.
Any changes to the order ( address, product reference, etc.) will have an extra charge of 15 including tax if made after 24 hours. No charge will apply if the color is modified within 24 hours, or after being suggested by our Customer Service.
If the conditions above mentioned are not observed, Noreve reserves the right to refuse the return (as in the case of damaged, worn or incomplete products).
• Returns - On Demand Products
You will be automatically advised of your order’s status, in less than 24 hours (on working days). Black products are considered as "In Stock Products" and products in other colors as "On Demand Products" (refer to conditions below). For your information, we have many colors, other than black, in stock but in limited quantities.
You may cancel or modify your order within 24 hours. After this granted period, we will not accept any returns or exchanges since your order then enters the manufacturing process.
Once the process has been launched, you become the owner of the product or products, even if they have not yet been shipped. Please be well aware of these conditions before placing your order.
The expenses of re-shipping the product are the client’s responsibility. The cost of reshipping an order (unclaimed package, wrong information given, etc.) is of $8.95 (shipping and handling) + the shipping cost itself.
Any changes to the order ( address, product reference, etc.) will have an extra charge of 15 including tax if made after 24 hours. No charge will apply if the color is modified within 24 hours, or after being suggested by our Customer Service.
Do not hesitate to contact our Customer Service at 'info < at> noreveaustralia.com' before placing an order. We will respond promptly.
• Website
Noreve reserves the right to cancel an order due to any bugs, piracy, or errors both internal and external to the company. Noreve will contact the customer to notify a cancelled order. If you notice any errors or irregularities please contact us by e-mail: 'info < at > noreveaustralia.com'.
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